If you have a new Compass Card, please check back in approximately one month to allow time for new card numbers to be added to the database.

Note: If your Compass Card number begins with 0220, you will need a new serial number to access online services. Look up your new serial number online and keep it for future transactions.

Before your current Compass Card expires (or if your card has already expired), contact the Compass Card Service Center at 511 to determine the best way to transfer your pass balance to a new card. Please have your current card available when you call.

Did you know?

• Compass Cards have a limited life span of five years. If you see an “expired” notice on platform validators or bus fareboxes, or if your card isn’t being accepted at Ticket Vending Machines, it may be time for a replacement.
  
  
• Register your Compass Card to protect your pass balance against loss, theft, damage, or expiration. Call 511 and say “Compass” or fill out a registration form and submit it to MTS by fax, e-mail, or mail. Forms are available at the MTS Transit Store and NCTD Customer Service Centers, or can be downloaded: English | Spanish